Industry: Education / Training
Specialism: Customer Service - Customer Service
ClosedOur client is an educational college providing language programmes and diploma programmes. They renowned for their practical approach to learning, offering an extensive array of English courses. Alongside highly trained and experienced English language teachers, the team comprises friendly staff who are fluent in English, Korean, Japanese, French, Italian, and Chinese. This diverse team ensures exceptional customer care and fosters an optimal learning environment.
- Greet and assist visitors as the front desk receptionist.
- Introduce the range of courses and programs to potential enrolees/customers.
- Assist in marketing activities and campaigns.
- Provide comprehensive information about the college and its offerings.
- Effectively handle and promptly respond to customer inquiries via email, phone, and other communication channels.
- Assist in the end-to-end process of student enrollment, including admission and registration.
- Undertake administrative duties related to student enrollment.
- Proficient in Mandarin language to liaise with Chinese customers/students
- Conversational in English to facilitate communications with colleagues
- Strong communication skills and confidence in engaging with customers/students
- Excellent interpersonal skills and a strong team spirit
- No Sales or BD required, as the customers' inquiries or students' applications will be provided
- Training will be provided
- Working location: Orchard
- Working hours: Mon - Fri (10am-7pm/9am-6pm); One Saturday/month (10am-5pm)
- Salary package: Basic + Commission
- Variable Bonus
- Annual Leave: starting from 10 days (one day increment every year)